Job Title:                                             Business Unit Leader
Division and Department:            Punching Sales Desk
Reports To:                                         Operations Manager – Punching Division
FLSA Status:                                       Non-exempt
Summary:
The Business Unit Leader for the Punching Sales Desk, Sales Desk Administration, and Returns Specialist/Specials Expeditor teams plays a vital leadership role in supporting Wilson Tool’s mission, values, and operational standards. This position is responsible for guiding high‑performing teams, driving workflow efficiency, and ensuring the accurate and timely completion of customer quotes and orders.

The ideal candidate is a leader who excels at communication, coaching, and strategic problem‑solving. They will foster a culture of accountability, continuous improvement, and cross‑departmental collaboration while managing personnel, and processes in a fast‑paced, customer‑focused environment.

Key Responsibilities

• Workflow & Operations Management
  • Oversee and coordinate daily work to ensure timely, and efficient processing of quotes and orders.
  • Direct workflow, establish and communicate standards, and implement processes that drive accuracy and productivity.
  • Monitor and adjust to maintain consistent output and service levels.
• Quality Assurance
  • Guarantee the quality and accuracy of all work produced within the department.
  • Maintain and enforce adherence to company standards and procedures.
  • Provide ongoing training to ensure strong product and process knowledge.
• Collaboration
  • Partner with internal teams to support seamless work progression throughout the organization.
  • Proactively address obstacles and partner with peers to resolve issues impacting workflow or customer experience.
• Onboarding, Training & Development
  • Lead onboarding of new employees and ensure effective training on systems, processes, standards, and company policies.
  • Develop assistant supervisors and technical support staff to strengthen departmental leadership capabilities.
  • Foster a learning culture focused on continuous improvement and skill development.
• Coaching, Accountability & Performance Management
  • Provide consistent coaching, feedback, and mentoring to support employee growth and align performance with company goals.
  • Hold employees accountable for productivity, quality, and professional behavior.
  • Recognize and celebrate strong performance.
  • Ensure timely and fair completion of performance evaluations.
•  Issue Resolution & Communication
  • Address employee concerns, resolve issues promptly, and escalate matters when needed.
  • Maintain open, transparent communication channels with employees and leadership.
  • Lead daily briefings and communicate departmental updates, new policies, and company initiatives.
• Additional Responsibilities
  • Support continuous improvement initiatives and operational optimization.
  • Perform other duties as assigned by management to support business needs.

Qualifications:
 

• 3 or more years of experience on the Punching Sales Desk.
• Strong leadership skills and the ability to mentor, coach, and create a successful work environment.
• Thorough knowledge of product and processes, acceptable standards, and procedures.
• Technical knowledge, problem-solving skills, and the ability to train others.
• Supervisory experience and/or demonstrated supervisory skills.

Communication Skills
Exceptional communication skills are essential to collaborate effectively with cross‑functional teams including Production, Management, Sales Desk, Design Engineering, and other departments. The leader must be able to convey expectations clearly and foster productive relationships at all levels.

Reasoning & Decision-Making Ability
Strong judgment and analytical skills are required to effectively address issues related to products, people, and processes. The ability to troubleshoot, make sound decisions, and maintain professionalism under pressure is critical to success.

Work Environment:
The position is based in an office environment.

PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Continuous sit throughout the workday
• Continuous work on computer throughout the workday
• Continuous reaching forward between shoulder/waist
• Continuous bending/twisting/rotating and simple grasping and writing
• Continuous exposure to indoor manufacturing environment
• Occasional exposure to chemicals and/or fumes
• Frequent standing and walking throughout manufacturing and office environments.
• Occasional lifting and carrying up to 25 lbs.

Definitions:
Continuous                Frequent                     Occasional
5-8 hrs./shift               2-5 hrs./shift               Up to 2 hrs./shift

Work Schedule:

1^st shift with one half-hour break

Compensation:
Sales Desk scale plus a Lead Supervisor premium of $2.50 per hour. Overtime must be approved by management.


Equal Opportunity Employer:



Wilson Tool is an EEO/AA employer: women, minorities, the disabled, and veterans are encourages to apply. EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 

www.wilsontool.com/careers