SUMMARY
The Assistant Business Unit Leader – Sales Desk supports the Press Brake Sales Desk department, ensuring the team meets performance goals and provides excellent customer service. This role involves assisting in managing daily sales activities, coaching team members, resolving customer and sales issues, and ensuring smooth communication between the sales team and other departments. The Assistant BUL plays a key role in driving sales performance and optimizing the sales process.

DUTIES AND RESPONSIBILITIES

• Team Support & Coaching
  • Assist the Sales Desk BUL in leading, training, and mentoring the Sales Desk team to achieve sales targets.
  • Provide one-on-one coaching and feedback to Sales Desk personnel to enhance their performance and sales techniques.
  • Help with onboarding and training new sales staff on products, systems, and best practices.
  • Assist with monitoring daily performance metrics and provide suggestions for improvement to team members.
  • Be a champion for change.
  • Encourages employee empowerment and critical thinking.
  • Train and mentor staff to ensure high levels of productivity by teaching:
    • SAP training on system capabilities and processes
    • Press Brake 101
    • Office Procedures
    • Best Business Practices
  • Conduct regular performance reviews and provide feedback to improve employee engagement and productivity.
  • Enforce company policies and safety protocols, ensuring compliance with all relevant
• Sales Activity Management
  • Oversee daily sales activities, ensuring the team is efficiently managing leads, inquiries, and follow-ups.
  • Ensure timely and accurate completion of sales documentation, such as quotes, orders, and invoices.
  • Assist in tracking key performance indicators (KPIs) such as call volume, conversion rates, and sales targets.

• Customer Support & Problem Resolution
  • Handle escalated customer issues or complex inquiries in a professional and timely manner.
  • Ensure that all customer interactions are documented in the CRM system for accurate tracking.
  • Assist in maintaining strong customer relationships by ensuring high-quality service and prompt issue resolution.

• Sales Process Optimization
  • Assist in analyzing sales processes and identifying opportunities for improvement.
  • Provide feedback to the sales team on how to optimize workflows, manage time effectively, and increase sales.
  • Work with the BUL to implement new strategies to increase efficiency and achieve sales goals.
  • Ensure the maintenance of the shared directory is updated and managed regularly.
  • Act as the SAP and VC development resource.
    • Scrubbing and testing master data.
    • Troubleshooting SAP processes
    • VC Testing

• Communication & Reporting
  • Act as a liaison between the sales team and other departments such as Outside Sales and operations.
  • Ensure the Sales Desk team is informed about product updates, promotions, and pricing changes.
  • Assist in preparing regular sales reports for management, highlighting team performance and key insights.
  • Participate in regular sales meetings, contributing to discussions on team performance, goals, and challenges.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor’s degree in business, Sales, Marketing, or a related field is preferred.
• Minimum 2-3 years of experience in the Press Brake Sales Desk role, with some leadership or mentoring experience preferred.
• Proven ability to meet and exceed sales targets in a high-volume environment.
• Familiarity with SAP and sales processes.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong communication and interpersonal skills.
• Ability to motivate and lead a sales team to success.
• Strong problem-solving skills with the ability to resolve customer issues effectively.
• High attention to detail and strong organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM systems.

ATTRIBUTES

• Adaptability: Ability to adapt to changing work priorities and environments, demonstrating flexibility and willingness to take on different tasks as directed by the hiring manager.
• Communication Skills: Effective verbal and written communication skills, enabling clear and concise communication with team members and supervisors.
• Safety Consciousness: Commitment to adhering to safety protocols and procedures, ensuring a safe working environment for oneself and others.

• Desire for Learning & Continuous Improvement: Eagerness to learn and develop new skills, with a willingness to participate in training programs and pursue continuous improvement opportunities within the role. Actively seek opportunities to improve efficiency and productivity within assigned tasks, suggesting ideas for process enhancements or workflow optimization.
• Reliability: Dependability in fulfilling assigned tasks and responsibilities consistently, contributing to the overall efficiency and effectiveness of the team.
• Positive Attitude: A constructive and optimistic approach to challenges and tasks, fostering a supportive and encouraging work environment.
• Team Player: Ability to collaborate effectively with colleagues, demonstrating respect, empathy, and cooperation in achieving shared goals.
• Problem-Solving Skills: Capacity to approach issues or obstacles with creativity and resourcefulness, seeking practical solutions to improve processes and outcomes.
• Professionalism: Conducting oneself with professionalism and integrity, adhering to ethical standards and company policies in all interactions and activities.

PHYSICAL DEMANDS
The physical demands and work environment are representative of those that must be met by the employee to successfully perform the essential functions of the job. In addition to continuous sitting and working on a computer, the role may involve continuous reaching forward between shoulder/waist, bending/twisting/rotating, and simple grasping and writing. Occasional exposure to an indoor manufacturing environment, chemicals, and/or fumes may occur. The ability to stand and walk frequently and occasionally lift and carry up to 25 lbs. is required. May require working additional hours during peak production periods.

WORK ENVIRONMENT
Inside; Office and some manufacturing floor.

MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS 
Working knowledge of manufacturing machines and inspection equipment.

EQUAL OPPORTUNITY EMPLOYER
Wilson Tool is an equal opportunity/affirmative action employer Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
 

www.wilsontool.com/careers